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9111 Duke Boulevard
Mason, OH 45040
513-398-5221
Macy's Credit and Customer Services (MCCS),
Macy's, Inc.'s credit services division, was
founded in 1989. It services all Bloomingdale's
and Macy's proprietary and VISA credit card
accounts.
In addition, MCCS performs most other
non store services for customers and
employees, including telephone orders for
the retail divisions and Bloomingdale's By
Mail, furniture/bedding customer service,
e-commerce support (e-mails, telephone calls) for macys.com,
bloomingdales.com and Wedding Channel bridal businesses,
human resources services, payroll and benefits.
MCCS has played an important role in improving the shopping
experience at Macy's stores through a redesign of its customer
services, streamlining the POS process for credit customers, and
enhancing monthly account statements.
Proprietary credit is an important service offered to Macy's
customers, and almost 46 percent of customer purchases
are through the use of these credit cards. Each business day,
Macy's, Inc. collects, organizes and analyzes millions of customer
transactions. This data helps managers run the business and
provides a tool for Macy's, Inc. to market more efficiently to
targeted customer segments.
More than 4.9 million new proprietary charge accounts were
opened for Bloomingdale's and Macy's customers last year. In
all, more than 23 million customers used their Bloomingdale's or
Macy's credit cards in 2007.
Macy's, Inc., through MCCS, maintains Macy's Star Rewards and
Bloomingdale's Rewards Plus loyalty programs to support sales
growth at the company's department store divisions. Frequent
buyers earn rewards every time they use one of Macy's proprietary
credit cards.
The division's primary operation is located in suburban Cincinnati,
with satellite facilities in Clearwater, FL; St. Louis, MO; and Tempe,
AZ. MCCS provides credit services, such as credit authorizations,
new account development and processing, customer service
and collections for FDS Bank. It also provides telemarketing and
mail and phone order processing services for Macy's, Inc.'s retail
department store divisions.
Employment: www.macysjobs.com
College Recruiting: www.macyscollege.com
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